Cancellation & Refund Policy

General Retainer Agreement: For clients who engage in retainer agreements, the retainer fee is a non-refundable deposit paid upfront to secure services for a specified period or project. Retainer fees are applied toward the total cost of the project, and the balance is due upon project completion or according to the agreed payment schedule. If a client cancels the project before the agreed services are completed, the retainer fee will be forfeited to cover any preparatory work and services already provided.

Monthly Retainer Payment Program: For ongoing projects or clients requiring consistent monthly services, Elevating Art offers a Monthly Retainer Payment Program. The client agrees to pay a set fee on a monthly basis for ongoing access to specific services. The monthly retainer fee secures the client’s place in the service schedule and guarantees the availability of the company’s resources for the agreed-upon period.

Service Delivery: The Monthly Retainer Payment Program covers a set number of hours or services each month. Additional services beyond the agreed scope may incur extra charges, billed separately.

Payment Terms: Payments are due at the beginning of each month and are automatically billed unless otherwise specified. Failure to make payment on time may result in suspension of services until payment is received.

Cancellation of Monthly Retainer: If the client wishes to cancel, a notice period of [insert notice period, e.g., 30 days] is required. Without notice, the client will be billed for the following month. No refund is issued for remaining days of the month if canceled early, as payment secures services for that period.

Unused Services: Unused hours or services do not carry over to the next month and are forfeited at the end of the month.

Renewal: The Monthly Retainer Payment Program will automatically renew at the end of each month unless canceled by the client or Elevating Art.

Prior to Service Delivery: If the client wishes to cancel a project before any services have been delivered, they must notify Elevating Art in writing. For retainer-based projects, the retainer fee is forfeited. For non-retainer projects, if work has started or materials have been purchased, the client must pay for the completed portion.

After Service Delivery: If the client cancels after services or products have been delivered, no refunds will be provided. The client remains responsible for the full project cost.

Cancellation of Monthly Retainer Payment Program: Written notice of cancellation is required at least [insert notice period, e.g., 30 days] before the end of the current month. During the notice period, the client will be billed for the full month’s services. If notice is not provided, the client will be billed for the upcoming month. No refund is issued for remaining days if canceled mid-month.

Non-Refundable Fees: Retainer fees, setup fees, and deposits are non-refundable. Once a project has commenced, all payments made are non-refundable due to time, resources, and materials already committed.

Refund Requests for Errors or Defects: If there is an issue with the final product due to an error on Elevating Art’s part (e.g., defective products or incorrect designs), the client must notify us within [insert number of days, e.g., 7 days] of receiving the product. Elevating Art will provide a replacement or partial refund, depending on the extent of the error. Refunds are not provided for client errors, such as incorrect design submissions or changes requested after delivery.

If the client wishes to terminate a retainer agreement early, written notice is required at least [insert notice period, e.g., 30 days] before the end of the current service period.

Before Services Rendered: If no work has been done, the client is entitled to a refund for any unused portion of the retainer, minus any applicable administrative fees or work already completed.

After Services Rendered: If work has been completed, no refund will be provided for the remaining balance of the retainer.

Custom-designed items, personalized products, or services uniquely tailored to the client’s specifications (including but not limited to vinyl cutting, sublimation prints, and custom 3D prints) are non-refundable once production has begun.

Elevating Art will not be held liable for any delay or failure to deliver services or products caused by events beyond our control, such as natural disasters, pandemics, or other unforeseen circumstances. In such cases, the client will be notified promptly, and deadlines will be adjusted as needed.

Any disputes regarding cancellations or refunds will be resolved through direct communication between the client and Elevating Art. If a resolution cannot be reached, the matter will be handled through [arbitration/mediation] in accordance with the laws of [your state or country].

Elevating Art reserves the right to modify or update this Cancellation and Refund Policy at any time. Clients will be notified of any changes via email or other communication channels. Continued use of our services after changes to the policy constitutes acceptance of the new terms.